At Swaythread, we know how much you look forward to receiving your new pieces. We are committed to handling your jewelry with the utmost care, ensuring it arrives safely and beautifully at your doorstep.

1. Fulfillment & Processing

Each order is prepared with meticulous attention to detail.

• Order Cut-Off Time: 5:00 PM EST (Monday – Saturday). Orders placed after this cut-off time will begin processing on the next business day.
• Processing Time: Please allow 1–3 business days (Monday – Saturday) for our team to inspect, package, and prepare your jewelry for shipment.
• Order Confirmation: Once your order is processed, you will receive a confirmation email with all the details of your purchase.

2. Shipping & Delivery

We offer reliable shipping options to ensure your items reach you in pristine condition:

3. Sales Tax Information

At Swaythread, we are committed to complete financial clarity so you always know your exact costs before you buy.

• Fully Tax-Inclusive Pricing: Every price listed across our store incorporates all applicable taxes right from the start.

• Zero Post-Checkout Surprises: You will never encounter unexpected sales taxes, retroactive fees, or extra charges tacked on after your payment is finalized.

• Complete Upfront Accuracy: The final total displayed on your screen before you confirm your order is precisely what you will pay—ensuring a completely transparent shopping experience with no hidden costs.

4. Tracking Your Package

Once your jewelry leaves our studio, we will send you a shipping notification containing your unique tracking number. You can use this to monitor the journey of your package until it reaches its final destination.

5. Important Logistics

• Shipping Accuracy: Please ensure your shipping address is correct during checkout to prevent any delivery disruptions. Swaythread is not responsible for shipments delivered to incorrectly provided addresses.
• International Shipments: For orders outside of our domestic region, please note that customs fees or import duties may apply, which are the responsibility of the recipient.
• Delivery Issues: If you have any concerns regarding your shipment, our team is dedicated to assisting you promptly.

6. Get In Touch

If you have any questions regarding your order or our shipping process, please reach out to our team.

• Email Support: support@swaythread.store

At Swaythread, we curate our jewelry collections with an eye for quality and timeless beauty. We hope that each piece you select becomes a cherished addition to your collection. If for any reason you are not completely satisfied with your purchase, we are here to assist you with a seamless return process.

1. Our Return Guidelines

To ensure a smooth experience, please review the following criteria:

• Timeframe: You may initiate a return within 30 days of your delivery date.

• Condition: Items must be in their original, unworn condition, complete with all original packaging and tags.

• Exclusions: Personalized or custom-engraved pieces, as well as items marked as "Final Sale," are not eligible for return or exchange due to their unique nature.

2. The Return Process

• Request: Please send an email to our support team with your order number and the reason for the return.

• Instruction: Once your request is reviewed, we will provide you with specific instructions on how to package and send your item back to our facility. All authorized returns must be shipped directly to our designated facility. 405 Dumont Ave 2S, Brooklyn, NY 11212, United States

• Inspection: Upon arrival, our team will inspect the jewelry to ensure it meets our quality standards.

• Refund: Once approved, your refund will be processed to your original payment method. Please allow 5–7 business days for the credit to appear on your statement.

3. Exchanges & Defective Items

• Exchanges: If you would like to exchange an item for a different style or size, please contact us. Exchanges are subject to current inventory availability.

• Defective Items: We take great pride in our craftsmanship. If you receive an item that is damaged or defective, please notify us immediately so we can provide a free replacement or a full refund.

4. Important Considerations

Return Shipping Fees:

• For customer remorse (change of mind, wrong style/color selected): Return shipping costs are the sole responsibility of the customer. We recommend using a trackable shipping service to ensure the safe arrival of your return.
• For defective, damaged, or incorrect items: Swaythread covers 100% of the return shipping costs and will provide a prepaid return label.

Restocking Fee: We do not charge any restocking fees ($0.00 / 0%) on all returned products.

Original Fees: Please note that original shipping charges are non-refundable and will be deducted from your total refund amount.

5. Get In Touch

If you have any questions regarding your return or need personalized assistance, please reach out to our team.

Email Support: support@swaythread.store