Welcome to the Swaythread Help Center. We have gathered the most common questions to help make your shopping experience smooth and effortless.

1. What materials are used in your jewelry?

We carefully select high-quality materials to ensure both durability and beauty. Each piece undergoes quality checks before it reaches you. You can find specific material details within the description of each product.

2. How do I determine the right size for my jewelry?

For rings and bracelets, we recommend referring to our sizing guide found in the product description. If you need further assistance, our support team is happy to help you find the perfect fit.

3. How should I care for my Swaythread pieces?

To maintain the luster of your jewelry, we recommend removing pieces before swimming, exercising, or applying lotions and perfumes. When not in use, store your jewelry in a clean, dry place, preferably in a separate pouch to prevent scratching.

4. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We can assist with these requests only if the order has not yet entered the packaging or shipping phase.

5. How can I track my shipment?

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package's journey directly through the carrier’s website.

6. What is your return policy?

We accept returns within 30 days of delivery, provided the items are in their original, unworn condition with all packaging intact. Please refer to our full "Return & Refund Policy" for detailed steps on how to initiate a return.

Still need assistance?

If you cannot find the answer you are looking for, please feel free to reach out to our team. We are always here to help.

Email Support: support@swaythread.store